Design innovation saves $ millions annually

The Challenge

  • Reduce calls to technical support to increase profits
  • Design a solution to setup and manage the home network
  • Make home networking a pleasant, stress free experience for customers

Results

The first product release reduced technical support calls by almost 50 percent.

  • Customers were very happy. Here’s a testimonial from March 2007:Y’all Rock! You guys (intended to be gender neutral) are fabulous!  What a wonderful and amazing tool.  I was in a mess–I won’t go into the nightmarish details considering I’m a network newbie–and was on hold with Tech Support when Linksys Mary (???) mentioned the Easy-Link download… my router is humming, my network is secured, and my laptop is accessing the Net wirelessly… Can’t say enough good things.

    – Best regards, L G, one very happy customer.

Read the EasyLink Advisor case study.

Try it. Download EasyLink Advisor.